Question 1

What is your Refund / Cancellation policy?

Accepted Answer

Please read our refund policy carefully before subscribing to our monthly or yearly plans. By subscribing to our services, you agree to the following terms:
 • Trial / Subscription: All users have the option to cancel their subscription before the trial ends. Therefore, users who do not cancel their monthly subscription before the end of the trial period will not be refunded for the monthly subscription amount automatically deducted thereafter.

• Minimum Usage Requirement: Subscribers must use our platform for a minimum of one month (excluding the trial period) before a refund can be requested. Early requests will not be entertained.
 • API Connection: If a subscriber fails to connect their API with our platform, we will not issue a refund. It is the subscriber's responsibility to ensure compatibility and proper connection.
 • Profitability: No refunds will be issued to subscribers who make a profit within the first 30 days of their monthly or yearly subscription. Profitability negates the eligibility for a refund. Customers utilizing leverage greater than 1x are ineligible for refunds.
 • Notification of Cancellation: Subscribers wishing to cancel their subscription must notify us in advance. Refunds will not be issued to those who cancel their subscription without prior notification.

• Refund for Annual Subscription: In the case of an annual subscription, after the grace period of 14 days, the cost of each used month will be calculated at the price of the monthly subscription of your current plan. If you choose an annual payment option and decide to terminate the subscription, the following refund policy applies:

• If the termination occurs within the first 180 days from the day of payment for the subscription, you will be eligible for a refund for the remaining months of the subscription. The refund amount will be calculated based on the number of unused months, using the price of the monthly subscription for your current plan. For example, if you have been using the subscription for three (3) months and two (2) days, you will receive a refund for eight (8) months of the subscription (12 months - 4 months). Once 180 days have passed from the day of payment for the subscription, a refund will not be issued.
By subscribing to our service, you acknowledge that you have read, understood, and agreed to the terms outlined in our refund policy.

Question 2

What do I have to do to get started?

Accepted Answer

All you have to do is click the start your trial button and sign up, and afterword's we will ask you to submit your API keys from your exchange. Then we will connect them, and that’s it.

Then your account will copy the trades from our algorithm and you can watch the profitable trades from your dashboard both in our platform and through the P&L in your exchange (the numbers will be the same).

Question 3

What will happen after I sign up for the trial?

Accepted Answer

After you sign up for your trial, you will be redirected to a page where you will find a complete guide about these next steps that you will need to do so trades flow through to your account. 
1. Create your username and password on our trading platform.
2. Have USDT in your futures / derivatives account on any of the following exchanges (Bingx.com,(http://bingx.com/) Binance.com,(http://binance.com/) OKX.com (http://okx.com/)or ByBit.com)(http://bybit.com/) 
3. Create your API keys on your exchange. You can use our tutorials (https://www.tradingmachine.ai/tutorials)if you need help. 
4. Connect your exchange API with our platform.

Question 4

Is it possible to upgrade my monthly plan to yearly after payment ?

Accepted Answer

Yes you can upgrade to yearly plan by simply emailing us at info@tradingmachine.ai.(mailto:info@tradingmachine.ai)

Question 5

Can I have multiple accounts with one subscription ?

Accepted Answer

With one subscription, you are allowed only one account. Any user found creating multiple accounts could get banned as it violates the terms of service. This policy is in place to ensure fair use and to prevent any potential abuse of the subscription privileges.

Question 6

Can I buy a subscription during the trial?

Accepted Answer

Yes, it is possible to purchase a subscription plan during the Trial period! Simply email us and we will send you a personalized link to process your subscription.

Question 7

What crypto exchanges do you integrate with?

Accepted Answer

Our platform is currently integrated with the top 4 crypto exchanges:

• Binance 
 • BingX
 • ByBit
 • OKX

If you currently trade on another exchange, we highly recommend signing up for one of the three above so you can use our algorithm. Once you sign up for our subscription, then you will be directed to create an account on our app and enter your API keys from your exchange. That's it :)

Question 8

I am a US citizen. Which exchange can I connect to your platform?

Accepted Answer

We integrate with 4 exchanges ( Binance, BingX, ByBit,OKX) and are working on more, but BingX is the best for US citizens, it requires no KYC and works like a charm.

Question 9

How does your algorithm work?

Accepted Answer

We have an automated algorithm that we built that runs on multiple indicators and multiple timeframes ranging from 3m to 4h so you are always getting great opportunities.

The short timeframes are for scalping (between .50%-1% take profit targets) and the long timeframes are for larger take profit targets ranging from 2%-10% but will be on average closer to 3%.

Question 10

What is the recommended leverage I should use?

Accepted Answer

We recommend not using more than 2x leverage. Our strategies are conservative, but we just like to avoid all risk of liquidation, so 1x is recommended and 2x is the max you should use. It's always best to start off with 1x leverage, then raise it as you see more gains coming in.

Question 11

Can I lose money?

Accepted Answer

Not over the long run. Out of 10 trades, 8 will be winners. Imagine making 8%, then losing 2%, you’re still up 6% (and minus 1% for trading fees and slippage), so you’re still up 5% over a 5 day period of time.

Thus, if you have two losing trades, don’t get worried, there’s about to be a long string of winning trades.

Question 12

Are my funds safe?

Accepted Answer

Yes, we can’t transfer money, we just push trades through to your exchange, and report back, that’s it.

Question 13

How does this compare to 3commas and Bitsgap?

Accepted Answer

Those platforms do grid bots or you have to become a trading genius to actually make money with them. You have to do all the work and setup hundreds of experiments to figure out what works and what doesn’t.

Here, we do all the work, and it’s essentially like copy trading. You get to copy our genius trades and watch your account balance go up every day.

Question 14

What is your guarantee?

Accepted Answer

If you don’t make more than $49 in profit (with minimum $1k funds) in the first 30 days, we will refund you. If you sign up for 12 months plan you will get a full refund if we don't outperform the price of buy/hold BTC over 12 months ( it's compulsory to maintain $5k funds for 12 months).

You need to be trading with at least 1k, ideally more, in order for this to be worth everyone’s time. You can also start with your 7 days trial without having to lose anything at all.

It’s literally no risk. Once you see how well it works, you will want to increase your funds :)

Question 15

What Are The Typical Position Sizes Per Trade?

Accepted Answer

The typical position size per trade ranges between 5%-20% of your available balance. Most trades average 10%. Thus, if you have a $1000 balance and your first trade opens with a 10% position size, it would be for $100.

Then if that trade is open, and another trade opens for 10%, that position would be for $90.Our algorithm increases the position size based on the risk/reward ratio (also known as the Profit Factor in TradingView).

Thus, the lower the risk and the higher the probability of winning (and winning big) means our algorithm will take a larger position size. This is the smartest and most logical way to handle position sizing.

Monthly

$49 / month

100% Automated Trades

24/7 Customer Support

3x Reward to Risk Ratio

Easy API Connection

Integrated Exchanges (BingX, Binance, OKX, Bybit)

Yearly

$149 / year

$588

100% Automated Trades

24/7 Customer Support

6x Reward to Risk Ratio

80% Win Rate

Easy API Connection

Integrated Exchanges (BingX, Binance, OKX, Bybit)

Long/Short Futures Trades Profit in All Environments

12-Month Refund Guarantee: If our algorithm doesn't outperform the price of buying/holding BTC over 12 months. we will refund you 100%.

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